02 Aug MSP Tool Decentralization
It was almost an inevitability that MSPs would begin to rethink their procurement of managed services enabling tools in the wake of the Kaseya ransomware attack. Sure enough, we are starting...
Author: Charles Weaver
02 Aug Defining MSP, MSSP, & SOCaaS
What's an MSP? What is an MSSP? What is a SOCaaS? These terms are common throughout the managed services community but often have overlap and can cause confusion. We will...
21 Jul How NOT to Respond to the Kaseya Ransomware Attack
To all of you bloggers out there with aspirations of becoming an "expert" in managed services and providing MSPs with advice on how to respond to the Kaseya ransomware attack,...
14 Jul What MSPs Need to Know about the Kaseya Ransomware Attack
An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. Highlights: Breach requirements for MSPs Role of insurance The sequence of steps taken by...
09 Jul My Thoughts on the Kaseya Breach
My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond. Highlights: Don't Panic! How will this impact the managed services profession? MSPs Customers Vendors Legislators ...
07 Jul Risks of Shadow IT and How MSPs Can Fix Them
MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it...
06 Jul More States Implementing MSP Regulation
Louisiana may have been the first State to pass an MSP law, but it certainly won't be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas,...
30 Jun Service Guarantees – Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within...