30 Jun Service Guarantees – Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within...
Author: Charles Weaver
29 Jun Rise of the Cybersecurity Reseller
Will cybersecurity resellers have an impact on managed service providers? Like the value-added resellers of yesterday, these upgraded VARs are making a splash by capitalizing on cybersecurity. But, what is...
22 Jun What is the Difference between Reactive and Proactive Providers?
Besides the obvious answers to this question, such as profit margin, ability to scale, efficiency, and higher customer satisfaction, one of the biggest differentiators between MSPs (proactive) and reactive or...
18 Jun Should MSPs Charge More for High Profile Clients?
Pricing your managed services offerings has been a longstanding debate within the MSP community. When certain types of customers present more lucrative targeting from cybercriminals, perhaps it is time to...
16 Jun Setting up Your Managed Services Portfolio
There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having...
09 Jun The Connection Between Documentation and Compliance
Documentation has many benefits within a managed services practice. But, it also can be incredibly important for compliance. Here are some best practices MSPs of all sizes can adopt and...
08 Jun Should I Switch from Break/Fix to Managed Services?
The decision to change from a break/fix or reactive IT company into a proactive or managed services company is not an easy one, nor should it be undertaken lightly. Being...
04 Jun Managed Services Insurance: Everything You Need to Know
Insurance for your MSP practice has never been more important. What types of MSP insurance should you get? What insurance will protect you versus your client? Highlights: What is general liability...