It wasn’t that long ago that medical doctors learned about the virtues of washing their hands before performing surgery. Over time, this new practice became common, and the idea of

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Updating your master and service agreements should be a regular activity for MSPs, especially if you haven’t done it recently. For those of you who dread reviewing your legal documents,

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If you are a company involved in any way with reselling products and you are thinking about or delivering managed services, this is an article you should read. As a

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In the past few weeks, I’ve written a few times about some of the pitfalls of mergers and acquisitions, not just in managed services, but in general. I still maintain

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For years, I have personally heard from countless analysts and so-called “experts” in the IT field that the managed services profession was going to be a “flash in the pan,”

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So, earlier today we wrapped up a webinar on SOC audits for managed service providers, and we had some fascinating feedback and data. First, if you missed the webinar and

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The amount of discussion in the channel (and outside) concerning the targeting of managed service providers by cyber criminals has increased in the last year. While this is an important

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Following up from this week’s earlier article on M&A integration, I would like to delve further into the public discussion around M&A strategies for managed services companies by suggestion a

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