The Argument for Physical NOCs

There has been an ongoing debate in the managed services profession about the best way to set up and deploy a network operations center (NOC). Traditi...

The Liability of Not Using a MSP

I wrote an article back in 2000 about the value of using an MSP to perform routine IT work so your internal IT department could focus on other things....

Cyber Attack Disclosures Could Become The Future for MSPs

A relatively small policy change within the country of Kenya could have significant implications for the future of managed services. Maybe. The Cen...

Studies Tell Conflicting Story on Managed Services Growth

The managed services profession has always suffered from a lack of accurate financial data. To be clear, MSPs do have access to some fantastic interna...

It’s Too Late to Sell Your MSP By The End of the Year

If you want to sell your MSP before the end of 2018, it is probably too late. The decision to sell your MSP practice is an important one and must be d...

You’re Only As Good As Your Weakest Vendor

You invite someone to a party. When that person shows up, they have brought 5 more people with them, and you don't know any of those 5 individuals. T...

How to Contain Scope Creep in Your Managed Services Relationships

Scope creep: every MSP has dealt with scope creep at one point in their existence. The mature MSPs have already figured out how to limit scope creep a...

What’s In Your Service Catalog?

Whenever an MSP contacts me asking for help in solving a problem, many times there are common characteristics I identify. These characteristics can be...

Can AI Save Managed Services?

As a general statement, artificial intelligence (AI) has not had much of a role to play in the birth or growth of the managed services profession. MSP...

MSPs Can Still Make Money Managing Email

Do you think that managing Exchange servers and email accounts no longer matter? You may want to look at the recent report by the Federal Burea of Inv...