We provide analysis on two managed services stories. First, Datto releases 2020 financial results. And second, could this be the end of manual help desk practices? We will review these news stories and provide our commentary on today’s episode.

Show Notes:

• https://rcpmag.com/articles/2021/03/11/gartner-manual-service-desk.aspx
• https://www.businesswire.com/news/home/20210311005969/en/Datto-Announces-Fourth-Quarter-and-Full-Year-2020-Financial-Results