It’s time for the annual managed services year in review. 2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020.

  • MSPs Rose to the Challenge in 2020
  • The pandemic caused a major separation between professional MSPs and other IT providers
  • Regulation of IT is now upon us
  • Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
  • Cyber Attacks – both against MSPs and clients
  • Changes in ransomware payment policy
  • IT labor uncertainties created new opportunities for MSPs


MSP Zone Guest: Rob Scott, Scott & Scott, LLP

Tags : managed services,pandemic,Year in Review

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