It’s time for the annual managed services year in review. 2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020.

• MSPs Rose to the Challenge in 2020
• The pandemic caused a major separation between professional MSPs and other IT providers
• Regulation of IT is now upon us
• Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
• Cyber Attacks – both against MSPs and clients
• Changes in ransomware payment policy
• IT labor uncertainties created new opportunities for MSPs

 

MSP Zone Guest: Rob Scott, Scott & Scott, LLP