Introduction
MSPAlliance is dedicated to maintaining the highest standards of trust, security, risk management, and compliance for our organization and our global membership. This page provides a comprehensive overview of the measures we employ to protect our stakeholders, demonstrating our unwavering commitment to transparency, reliability, and ongoing improvement in our security posture.
Global Security and Compliance Overview
As a leading voice in the managed service provider (MSP) industry, MSPAlliance safeguards the integrity of its systems and the data entrusted to us by thousands of members and partners around the world. Our approach is rooted in internationally recognized best practices, proactive risk management, and continuous monitoring to ensure resilience against evolving threats.
Cloud Verify and SOC 2 Reports
MSPAlliance’s Cloud Verify report and SOC 2 audit are foundational to our security and compliance framework. Cloud Verify is an independent, standards-based assessment that validates our adherence to cloud security, privacy, and operational integrity. SOC 2, audited by external experts, confirms that our controls meet rigorous criteria for security, availability, processing integrity, confidentiality, and privacy. These certifications provide assurance to our members and partners that MSPAlliance operates with industry-leading safeguards and robust risk management.
Cyber Verify Multi-Tenant Structure
Our Cyber Verify platform is built on a secure, multi-tenant architecture. This structure ensures that each member’s data is logically isolated, providing strong separation and minimizing the risk of cross-tenant data exposure. Multi-tenancy delivers scalability and operational efficiency while preserving individual data privacy, enabling us to support diverse organizations globally without compromising security.
Internal Security Measures: Policies, Processes, Controls, and Governance
MSPAlliance enforces comprehensive internal security policies and procedures, covering all aspects of information security and operational risk. Our governance model includes regular policy reviews, mandatory employee training, and strict adherence to documented processes. We implement technical controls such as network segmentation, endpoint protection, and vulnerability management, complemented by administrative safeguards including access reviews, incident response planning, and compliance audits.
Vendor Risk Management and Supply Chain Integrity
We recognize that third-party vendors and supply chain partners are integral to our operations. MSPAlliance maintains a vendor risk management program that encompasses due diligence, ongoing assessment, and contractual controls to ensure that all partners meet our security standards. We monitor supply chain integrity through regular risk assessments, continuous monitoring, and contingency planning to mitigate potential disruptions.
Infrastructure Security: AWS EC2, Physical Security, and Environmental Controls
MSPAlliance leverages Amazon Web Services (AWS) EC2 infrastructure, benefiting from its robust security features such as network firewalls, encryption, automated patching, and continuous compliance monitoring.
Physical security is enforced through AWS’s multi-layered controls, including access restrictions, surveillance, and environmental safeguards (e.g., fire suppression, climate control) in data centers. These measures ensure the confidentiality, integrity, and availability of our systems and data.
Capacity Planning and Operational Monitoring
We proactively plan for capacity and scalability to ensure reliable performance under varying workloads. Real-time operational monitoring enables us to detect anomalies, optimize resources, and maintain high availability. Automated alerting and diagnostic tools support rapid response to potential issues, fostering resilience and minimizing downtime.
Disaster Recovery and Business Continuity
MSPAlliance maintains robust disaster recovery and business continuity strategies, including geographically redundant backups, regular recovery testing, and clearly defined contingency plans. These measures enable us to restore critical services quickly in the event of disruption, safeguarding member operations and data integrity.
Access Controls and Authentication
We implement role-based access control (RBAC) to ensure users have only the privileges necessary for their responsibilities. User authentication is enforced through strong password policies, multi-factor authentication (MFA), and secure session management. Session controls include automatictimeouts and monitoring for unauthorized activity to prevent misuse and protect sensitive information.
Audit Logging and Data Segregation
Comprehensive audit logging records all significant system and user activities, supporting accountability, forensic analysis, and compliance requirements. Data segregation is achieved through logical partitioning, ensuring that each member’s information remains isolated and protected from unauthorized access or accidental disclosure.
Encryption and Sub-Processors
All sensitive data is encrypted both at rest and in transit using industry-standard protocols. MSPAlliance maintains a register of approved sub-processors, each subject to rigorous security and privacy assessments. We ensure that any third-party data handlers operate under strict contractual obligations to uphold our security and compliance standards.
AI Governance
As we integrate AI technologies into our operations, MSPAlliance enforces responsible AI governance. This includes clear policies on data usage, ethical guidelines for AI development and deployment, and continuous oversight to ensure transparency, fairness, and accountability in all AI-driven processes.
Corporate Security and Employee Endpoint Protection
Corporate security is maintained through a combination of physical controls, secure office environments, and robust IT policies. Employee endpoints (laptops, mobile devices) are protected by mandatory antivirus software, device encryption, regular patching, and remote management tools. Security awareness training is provided to all staff, fostering a culture of vigilance and responsibility.
Conclusion: Ongoing Commitment to Trust, Security, and Compliance
MSPAlliance is steadfast in its commitment to trust, security, risk management, and compliance. Through continuous improvement, independent validation, and transparent communication, we strive to provide a secure, resilient environment for our global membership. We welcome questions and engagement from members, partners, and prospects as part of our ongoing dedication to excellence. If you wish to review any of our certification or audit reports, please contact us at info@mspalliance.com