The role of automation in managed services is not new, however, it has a rough history. MSPs have always recognized the need to scale their operations but have struggled with how to implement automation in a consistent fashion.

Besides the obvious benefits automation can bring to the internal operations of the MSP, there are revenue generating opportunities as well. The same automation practices can easily be applied to service offerings to be provided to the customer, managed by the MSP.

Highlights:

• What is RPA?
• There are benefits to the MSP, but that’s not what we are talking about today
• Service product ideas for MSPs based on RPA

MSP Zone Guest: Keith Abramson, ElectroNeek