How NOT to Respond to the Kaseya Ransomware Attack

To all of you bloggers out there with aspirations of becoming an “expert” in managed services and providing MSPs with advice on how to respond to the Kaseya ransomware attack,

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What MSPs Need to Know about the Kaseya Ransomware Attack

An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack.  Highlights:  Breach requirements for MSPs  Role of insurance The sequence of steps taken

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My Thoughts on the Kaseya Breach

My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond.  Highlights:  Don’t Panic! How will this impact the managed services profession? MSPs Customers Vendors

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Risks of Shadow IT and How MSPs Can Fix Them

MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it

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More States Implementing MSP Regulation

Louisiana may have been the first State to pass an MSP law, but it certainly won’t be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas,

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Service Guarantees – Should MSPs Use Them?

Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within

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