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The problem is that our techs sometimes forget to record an interaction with the customer, especially if it is short.
Of course, things are often busy and there is always pressure to get more stuff done, but I wish we were not subject to this human error.
Interested to know what others do. Thanks.
Co-Founder & President
Co-founder and President of MSPAlliance. Instrumental in creating certification programs, the MSPWorld conference, Leadership Council, and peer groups. Holds a Graduate Certificate in International Business from UC Berkeley.
