International IT Service Leader Integrates Powerful Chat Capabilities into National Website to Optimize Local Distribution of Customer Support Requests
DALLAS and BARCELONA, Spain, Nov. 4 /PRNewswire/ -- NTRglobal today announced Computer Troubleshooters (CT) Global, LLC has signed an agreement selecting NTRglobal's remote support solution, NTRsupport, as its preferred remote solution for its 475 franchises worldwide.
In addition to the advanced remote control features, Computer Troubleshooters is optimizing communications for sales lead generation and customer service by integrating location based routing of chat requests from its corporate website.
The chat button routes a potential customer to a local franchisee closest to the customer. This capability, seamless to the customer, enhances the efficiency with which leads are distributed, and is designed to optimize revenue generation while supporting customer service goals for quality and responsiveness. Moreover, Computer Troubleshooter Franchisees are able to brand their own local chat button with their franchisee branding.
Franchisees also have the ability to optimize workload sharing by seamlessly transferring support requests within the platform to another franchisee if they are unable to provide immediate support, maintaining high quality and fast service to customers.
Powerful and Easy to Integrate
NTRsupport offers advanced remote support capabilities including: