Unless you're living under a rock I'm sure you heard that access to Intuit's online products went down on Wednesday. A lot of small business owners were and are very upset. An online forum that Intuit has was filled with messages ranging from mildly upset to screaming diatribe. Checks could not be deposited, payroll was inaccessible, it was a very bad day for small businesses and Intuit alike, the unthinkable happened. I think in Intuit's moment of crisis we learned more about the company in 24 hours than observers could learn in years.