Webcast to feature MSP Executives, Michael Corey and John Burgess, and highlight real world examples of managed services best practices & how to build customer transparency and trust
Chico, CA (May 16, 2013) - The International Association of Cloud & Managed Service Providers (MSPAlliance), today announced an Educational Webinar Series Building Trust & Transparency with your Customers slated to take place May 22, 2013 at 11:00 AM Pacific Time.
Over the years MSPs have had to work diligently to differentiate themselves from companies who claim to deliver managed services but in reality do not. This is why building trust and transparency in your practice is an important goal for all service providers. In this educational webcast, you will hear from top MSP executives on how the Unified Certification Standard (UCS) for Cloud & Managed Service Providers has successfully helped them achieve this goal and win new business.
“The UCS was created by a team of dedicated MSPs over 9 years ago to fix the shortfall of existing standards like ISO 27001, ITIL, CoBIT, SSAE 16 in addressing managed services organizations,” said Charles Weaver, CEO of MSPAlliance. “These standards, while good, were never intended for managed services organizations and offered little in the way of consumer protection or creating true transparency into the functional health of an MSP and Cloud Practice.”
One example of this is that many MSPs do not fail because of technical deficiencies, but due to financial and corporate risk. Because of this, customers have very little insight into the service provider's business practices and financial strengths and capabilities.
Attend this webcast and you will hear from real MSP executives on how the UCS certification and audit has helped them to:
- Win new business
- Create a best practices and standards roadmap
- Provide needed transparency to their customers
