Candid conversations with industry veterans, compliance experts, and MSP leaders.
Hosted by Charles Weaver
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Does the MSP business model you are operating under still make sense? Is it still relevant to your clients? Today's program covers some of the more pressing MSP business plan changes you may want to consider to remain relevant and vital in 2021. Program Highlights: When have you last reviewed your MSP business model? MSPs are still relevant. Don’t become irrelevant because of your outdated business model MSPs as educators, not just technicians Security awareness platforms Compliance training MSP
2020 is in the past. But, work from home may be a permanent change left from the global pandemic. How will work from home continue to evolve into 2021 and how should MSPs approach this change? Program Highlights: What’s next for Work from Home? WFH security risks are not a reason to change future plans Hybrid WFH/office environments Security awareness training is necessary for improved managed services satisfaction MSPs must become educators to their clients MSP Zone Guest: Nick Emanuel - Webroo
Bad people know the generally applied practices for IT management. As such, managed services delivery procedures should be consistently reviewed. These best practices can help your MSP practice become more secure and transfer that security to your clients. Program Highlights: RDP (Remote Desktop Protocol) Scripting Macros Onboarding Shane Cooper, Webroot , an OpenText company
What is DoH? DNS over HTTPS is here. This episode of MSP Zone will discuss DoH, the threats it is attempting to solve, and how MSPs can use it in their managed services offerings. Program Highlights: What is DoH? When will this change happen? What are the advantages? What is there to worry about? What do my clients need to know? How does DNS Protection work with DoH? MSP Zone Guest: Jonathan Barnett, Product Manager, Webroot , an OpenText Company
Patching isn’t just a process every MSP should be doing. Patching is an essential component to keeping client systems safe and secure, and operational. Program Highlights: Why do we patch? How do MSPs patch without breaking things? Patching by schedule, vs impromptu patching Patching in the cloud vs on-premise. For example, many MSP monitoring/management tools are patched automatically. Will patching ever go away? Shane Cooper, Webroot , an OpenText company.
What is ZTNA? As MSPs face increasing challenges in protecting their clients against global cyber threats , new ways of defense are needed. Could Zero Trust Network Architecture be an effective new tool for MSPs? We will discuss. Program Highlights Applicability to public and private clouds How is it to manage? Best Practices for MSPs MSP Zone Guest: Robert Krug, AVAST
The supply chain in managed services involves numerous technology relationships with external parties . This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. Episode Highlights: How do MSPs approach securing their supply chain? Supply chains are part of many professions MSPs work at the “direction” of the client What can MSPs (and their cli
Managing any object (as a managed service) requires skill. But, beyond mere expertise, there are several critical characteristics that can really make your private cloud managed services offering take off in 2021. Here are 4 fundamental process changes your MSP practice can implement in 2021 to improve your private cloud offering. Automating the back-office workflow Offering a self-service portal that can be accessed by both end-customers and the internal help desk Automating service fulfillment