Candid conversations with industry veterans, compliance experts, and MSP leaders.
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The role of automation in managed services is not new, however, it has a rough history. MSPs have always recognized the need to scale their operations but have struggled with how to implement automation in a consistent fashion. Besides the obvious benefits automation can bring to the internal operations of the MSP, there are revenue generating opportunities as well. The same automation practices can easily be applied to service offerings to be provided to the customer, managed by the MSP. Highli
The United Kingdom and the Commonwealth of Pennsylvania both took steps recently to pass legislation around managed IT service providers (MSP) and cybersecurity. While these actions by themselves are not concerning, underlying assumptions surrounding the role of the MSP in our modern world should be triggering the alarm bells in every MSP operating throughout the world. Highlights: MSPs need to test their internal cyber incident response plans Initiate client cyber response plans Stop taking the
The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurity experts is managed services. As cyberattacks and threats continue to increase, so do the voices from these “amateur” compliance and security individuals who sometimes place unwarranted and dangerous risk on the MSP they use. Risks such as these must be identified and addressed immediately by the MSP if they hope to avoid assuming that risk internally. H
The time has come for MSP protection legislation. MSPs safeguard many thousands of industries throughout the world and they need our support. More importantly, MSPs need the support of our legislative community. We, at the MSPAlliance, believe that MSP protection legislation will go a long way in fighting the cyber war. Highlights: Distinctions between MSPs and break/fix companies Steps MSPs take today to safeguard their customers Civil and criminal penalties should be applied to attac
Part of the responsibility of being an MSP is to understand what is being said about your profession. The task of observing how "non-industry" people and organizations talk about MSPs is of particular concern, because it can create negative or even false ideas about how we operate. Sometimes, the content comes in a mixed fashion, where it is not all right, but it is also not entirely wrong. This is the case today where we examine an article on the "pros and cons" of using a managed service provi