Candid conversations with industry veterans, compliance experts, and MSP leaders.
Hosted by Charles Weaver
Pitch yourself as a guest on the MSP Zone — we're always looking for MSP leaders and experts with a point of view worth sharing.
MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated. Warranties and indemnification clauses are common boilerplate in modern managed services agreements. But, not all such clauses ought to be accepted without review and consideration. Highlights: What are limitation o
Fact: Ransomware "gangs" are actively trying to attack organizations of all sizes. The attacks have had some success and will likely continue for the foreseeable future. But, are the attack vectors really targeting MSPs, or is there another target that exists? Highlights: Who are the real targets of these ransomware attacks? Why are these tactics being used? Can anything be done to stop them? Is the MSP the real attack vector? MSP Zone Reading Material Solarwinds hackers targeting global IT supp
Pandemic related supply chain disruptions are happening on a global basis. Since the beginning of the pandemic, everyday items have become subject to distribution disruption. These supply chain disruptions are also having an impact on value added resellers. Could supply chain problems signal a business shift for VARs towards managed services? Highlights: VAR supply chain disruption Impact on VAR business model Impact on managed services MSP Zone Reading Material: The Value Of VARs Is Diminishing
It seems there is never a shortage of M&A related chatter within the IT channel and we appear to be in the middle of one such rumor mill once again. In fairness, this may be part rumor and part misconception (probably more the latter). Is there an M&A consolidation frenzy taking place in the MSP profession? We will examine that question. MSP Zone Show Notes: Private equity is ready to take MSP consolidation to the next level | TechCrunch
MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated. The terms you negotiate with customers matter, and sometimes there are ways you can arrive at terms which are mutual beneficial to both MSP and customer. Highlights: Term & Renewal Termination Termination for Co
Too often we think only of technology as that which will save us from cyber security threats. Yet, there is an even more powerful resource in the fight against cybercrime…people. The human element is where the majority of email borne attacks are being focused. Are we doing enough to help those users fight what is aimed at them? Highlights: Cybersecurity attacks have become more prevalent and more sophisticated, and organizations of all sizes and industries are being targeted. Phishing ema
A few episodes ago we discussed the challenges cyber insurance carriers are having identifying and categorizing risk. This has been evidenced in difficulties MSPs (and their customers) have been experiencing in obtaining and renewing cyber coverage. A recent article in Crain's lends further evidence of this issue. But, is it a lack of cybersecurity standard we face, or is it lack of enforcement and adoption of a standard? Highlights: Current Cyber Standards MSP vs End-User Standards Enfor
Insurance is one of those topics often misunderstood by many, and yet has an undeniable impact on many industries. The common belief is that MSPs have been the more risky bets for cyber insurance carriers but that may not be true. In fact, the problem of cyber insurance coverage, best practices, and underwriting, may be far more serious that we realize. Highlights: What is the cyber insurance problem we face? Which industries are impacted? Are MSPs the cause or the solution? MSP Zone Reading Mat