Candid conversations with industry veterans, compliance experts, and MSP leaders.
Hosted by Charles Weaver
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WOM: Low I had the opportunity to speak to a lot of MSPs at MSPWorld last week and, as usual, learned a lot. While there were a lot of topics on the agenda, there are always standout issues which seem to take on a life and momentum of their own. That’s exactly what happened this time. Here are some of my highlights and takeaways from MSPWorld. Highlights: MSPAlliance Peer Groups Cyber Insurance Update M&A and Growth Update This episode is sponsored by: Aparavi Data Intelligence Sof
MSPs are not alone in the ongoing fight against cybersecurity. On this episode of MSPZone, we speak with Raffael Marty, general manager, cybersecurity, with ConnectWise. Raffael discusses some of the latest announcements from the company concerning Intel, how ConnectWise is helping MSPs face the persistent issue of cyber attacks, and what MSPs need to do in order to remain one step ahead of the cyber underworld. MSPZone Reading Material:
WOM: Medium It has been a longstanding issue at the MSPAlliance that we have standards for the MSP profession. While this may have been a philosophical issue early on, it is no longer merely an academic matter. Today, standards matter. The UK government is now taking matters into their own hands regarding MSP standards and practices. Why does this matter? Because the UK (and many other governments) are now acting without the benefit of any working knowledge about MSPs, and doing so believing the
WOM: Medium The increase of cyber consultants has produced a lot of confusion and not always positive outcomes. But, there is one positive outcome we can point to: general awareness of cybersecurity issues has become more central to our daily discussion as a society. A recent story about misconfiguration of ServiceNow instances is a great example of how cybersecurity and managed services are very close, and yet sometimes quite far apart. MSPZone Reading Material: Sponsored by Lumu Technol
Weaver Outrage Meter (WOM): Medium MSPs have been dealing with scarcity of technical and security talent for many years. The global pandemic and the more recent inflationary pressures have contributed to MSPs paying much higher wages than in previous years. This trend may be coming to an end. I don't want to suggest that we are entering a phase of wage deflation, but, it seems to me that we have peaked when it comes to the excesses in hiring MSP and technical talent. Let me explain. Hi
Weaver Outrage Meter (WOM): Low In the early days of the managed services profession we saw an incredible amount of misinformation about the role of the MSP. In fact, this was one of the chief reasons the MSPAlliance was created, to address and correct that misinformation. Today, history seems to be repeating itself. Just like when outsourcing and offshoring were confused with managed services, we are seeing similar confusion and damaging beliefs being shared by a growing number of people around
Weaver Outrage Meter (WOM) : Low The importance of cyber insurance should be obvious to most people today. The fact that cyber insurance coverage is being denied to an increasing number of organizations should be 1) a wake up call and 2) an opportunity for MSPs to have important conversations with their clients. There are some simple yet effective techniques you can employ right now to generate new sales and marketing opportunities, all related to cyber insurance. Highlights: Lack of information
WOM (Weaver Outrage Meter): Medium Aside from the obvious additional "S", the inclusion of security in MSP is both incorrect and misleading. Looking at the historical evolution of the MSP profession, managed security has been baked into managed IT services from the very early days. What has changed? MSSPs are now the rage and there is an active campaign taking place to disrupt existing managed services philosophy. We will examine the leading causes behind this MSP vs. MSSP battle, and