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In the evolving landscape of IT services, the distinction between Managed Service Providers (MSPs) and other IT service models, like break/fix or security consultancy, has become increasingly important. MSPs offer a comprehensive suite of services that manage and assume the responsibility of a defined set of day-to-day management services for their clients, proactively and under a subscription model. This is in contrast to break/fix services that operate reactively, or security consultants who m
I had the opportunity to play golf with an executive who shared some very insightful perspectives about risk, cyber insurance , and MSPs. The interaction was completely by accident but the information I got was invaluable. End-users' perspectives on Managed Service Providers (MSPs), particularly in the context of cyber risk and insurance, are increasingly significant as cyber threats evolve. MSPs are often seen as a crucial defense mechanism, offering a range of IT and cybersecurity services to
Compliance is a complex and dynamic field that requires both knowledge and skill from MSPs. One of the key distinctions that MSPs need to make is between preparing for an audit or certification and performing the actual testing or auditing of an environment. These are two different processes that have different goals and outcomes. Some of the main aspects of audits and certifications in a compliance context are: • Audits and certifications are formal assessments of an environment's compliance wi
For a lot of MSPs, trying to convert reactive (i.e., break/fix) clients into proactive (managed services) clients can be a struggle. No matter how hard you try, those reactive clients just won't budge. Fortunately, there is a pretty effective technique you can use to begin to impress upon your reactive clientele all the benefits and reasons they would be better off as a managed services client. Step 1: Communication. You have to have a conversation with your reactive clients about everything. Ti