Candid conversations with industry veterans, compliance experts, and MSP leaders.
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Many MSPs are so tightly fused with their clients' business and technology needs that it can difficult to separate the two. This is understandable given the high level of trust clients place in their MSPs. But, there is a difference between relying on your MSP to assist you with your compliance needs and transferring your compliance obligations to your MSP. Summary: MSP vs Client Compliance Some things you can't transfer Consulting vs involvement
Much has been made of the "single pane of glass" functionality of the major MSP platform companies. A single place from which the MSP can perform much of their work. And yet, as MSPs continue to have more options when it comes to MSP tools, is the single pane of glass concept ending? Highlights: Big Vendors Have More Risk of "non-performance" from their security tools MSPs are Starting to Hold MSP Platforms Accountable for their Security Performance MSPs are taking a more "best of breed" approac
MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What do MSP platform company contracts say? Public Policy issues with limitation of liability clausesMSP Zone Guest: Rob Scott, Scott & Scott LLP
Most of our attention has been on the big 4 MSP platforms . But, are we ignoring the growing army of MSP RMM, ticketing, and point solution tools being developed on a regular basis? The big 4 might want to pay attention to this. Highlights: Status update on big 4 MSP platforms MSP grumblings on the big 4 Cloud-based MSP platform companies are on the rise Show Notes:
MSPs don't get a lot of attention, don't have many articles written about them, and yet perform a critical role in our global economy that cannot be overlooked. It's time we pay attention to the small MSP! Highlights: A world without small MSPs Small MSP clients have no IT departments Support your small MSP and you support cybersecurity
For 21 years, I've been anticipating a day when MSPs are recognized as the indispensable guardians of data privacy and security that they are. With that recognition comes responsibility, and responsibility will continue to arrive in the form of government regulation of MSPs in a particular way. Highlights: MSP regulation will be indirect Not all MSP regulation will say "MSP" in it MSPs (as proxies for their clients) will be impacted by regulation, but also benefit from it MSP regulation will acc
Can a managed services customer impact your ability to be compliant ? An interesting question, and one that is on the minds of many MSPs. The question can be expanded also to include whether clients can add risk to the MSP. Highlights: Compliance relationship between MSP and client Risk relationship between MSP and client Downstream risk mitigation and compliance
Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to make your managed services practice a little easier when it comes to understanding cybersecurity insurance policies, how they work, and what do to when you may have a claim. Highlights: Attorney/MSP privilege in forensic investigations Timely filing of insurance claims Understanding what happened and who is responsible What should the MSP do when the