Candid conversations with industry veterans, compliance experts, and MSP leaders.
Hosted by Charles Weaver
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What is the customer service experience within the managed services profession? Our profession talks a lot about service delivery with a predominant focus on the technical. And, for good reason. However, it is important we not forget the customer experience. We address that issue in this episode. We examine the role of the traditional PSA /ticketing platforms and whether they are sufficient to deliver excellent customer service. Highlights: What is the role of the PSA? Does the existing PSA solu
Fighting cybercrime may require policies, procedures, technology, and the know-how to put it all together in a cohesive manner, but the individual also has an important role to play which cannot be discounted. Individual people must be aware of the threats facing them, their organization, and cannot be lulled into a false sense of security just because they have an MSP or an internal IT department. Even the best MSPs need the active participation of the individual to combat cybercrime. Inky CEO
WOM Level: Low Lots of economic data coming out in recent weeks about signals of an impending recession. Let's really take a look at how a recession might impact MSPs globally and what you may want to do to prepare you practice (and clients) for such an event. We will also examine the recent CISA guidance for MSPs and offer some analysis on what practicing MSPs need to know about staying safe. Highlights: Are managed services recession proof? CISA guidance for MSPs Does CISA offer "new" guidance
Cloud computing is one of those terms that gets used a lot, often by people who have no real idea as to what it means. This is understandable given how ubiquitous cloud computing has become over the last decade. While cloud computing has brought technology into the mainstream, it also is a term which needs clarification and definition. Cloud computing, hybrid, public, private, are all variations on a theme with very different business, technical, and privacy outcomes depending on which one you c
In this episode, we explore the stark contrast in how the threat of ransomware is perceived by Managed Service Providers (MSPs) versus Small and Medium-sized Businesses (SMBs). MSPs have long been aware of the cyber , business, and IT risks that their customers face. However, customers themselves often have a broader range of experience and understanding when it comes to cyber risks. Why does this discrepancy exist? Join us as we delve into the reasons behind this difference in percept
Access management has been a managed service offering for customers for many years. Today, the issue of internal access management has now become mainstream for MSPs of all sizes. How users gain access to internal MSP systems and networks is just as important as it is for managed services customers. But, being secure about your user onboarding and offboarding does not mean you can't also be efficient in your movements. That's what we discuss on today's episode. Highlights: Who is Devolutions? Wh
In today’s connected and security conscious world, customers are looking to MSPs to provide them with backup and recovery services that will help safeguard their organization against ransomware , user errors, and other evolving threats to their business operations and reputation. These same benefits also hold true for the MSPs themselves. Steve Rodin, CEO of Storagepipe enters the MSPZone and offers his perspectives on a variety of topics. Highlights: New high-margin monthly recurring revenue st
Brian Stoner from Stellar Cyber joins MSPZone to discuss the future of cybersecurity talent within the managed services profession. We discuss the relationship with Boise State , how that connection came to be, and how this could be a template for future cybersecurity talent cultivation all over the world. Highlights: Are we still in a cybersecurity talent drought? Boise State connection The problem with existing cybersecurity talent MSPZone Guest: Brian Stoner, Stellar Cyber
WOM: Low It does not happen a lot where an approach to selling and marketing managed services can actually apply to a large selection of MSP verticals. But, I think we have one for you today. Based on actual conversations with MSPs who are using this approach successfully, and an equal number of MSPs who are not doing it but could benefit from it, I believe this approach will work for the vast number of MSPs throughout the world. I am talking about cyber insurance. Specifically, I’m talking abou