Candid conversations with industry veterans, compliance experts, and MSP leaders.
Hosted by Charles Weaver
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MSP software visionary Gavin Garbutt of Augmentt drops into the MSP Zone to discuss the opportunity for MSPs to manage hybrid IT environments. Not sure what hybrid IT is? Not to worry. We’ll explain it for you and discuss new revenue opportunities for MSPs. Highlights: Managing Hybrid IT Shadow IT update Maximizing all of your IT staff Changes to the MSP service desk MSPZone Special Guest: Gavin Garbutt
This episode presents a tale of two MSPs. Not actual MSPs, but two types of MSPs as viewed through the lens of two news stories presenting MSPs and how customers view them. We also examine this tale of two MSPs through the lens of cyber insurance and how insurance companies may be getting it completely wrong when it comes to underwriting and assessing risk in the managed services profession. Highlights: MSP cyber insurance mistakes How can insurance companies improve their risk portfolio underwr
MSPs play a unique role in the acquisition of technology and delivery of managed services to customers. Unlike VARs , MSPs do not always resell a technology to customers. For many MSPs, they acquire licenses from a vendor and use that technology to service customers utilizing a managed services agreement. Between vendors who want maximum predictability of revenue and MSPs who want maximum freedom to use those licenses, there is bound to be friction. MSP and Microsoft partner Jean Prejean of Guar
Episode brought to you by Dell Expert Network In this episode, we tackle a provocative question: Is backup dead? The short answer is no. However, if you haven't updated your approach to backup in the last decade, you might be missing significant opportunities to help your clients achieve their full potential in disaster recovery , cyber attack prevention, and other business benefits related to data backup. Join me and Charlie Tomeo as we delve into the history of managed backup, explor
Data is everything. MSPs protect it, customers value it, and cyber criminals want to steal it. But, not all data is the same. Certain data is worthy of more protection and management, and other data has less of a value. In short, data must be managed. But, to manage data effectively, you need to understand it first. Which brings us to data assessments. Amanda Regnerus of Aparavi enters the MSPZone to share her opinions on the value of data assessments, data managed services, and the role MSPs ca
Break/fix companies (or companies that provide reactive IT services) must address the security question: both internal security and the security services they provide to customers. Whether it is the struggle to become a proactive managed service provider or just the pace at which security threats and solutions have been evolving, the issue of security is a real element to becoming an MSP and certainly something every break/fix company needs to address. Michael Crean from Solutions Granted enters
The skills and people gap is impacting everyone, everywhere! Customer organizations already facing staffing shortages have even more difficulties filling IT and cyber related positions. So, how do we solve this problem? Join Chris Hass and me as we discuss a new, modernized, and distributed workforce and its impact on staffing , security, and productivity. These trends also have had a significant impact on the way cyber criminals view their target landscape and it influences the way they devise