Candid conversations with industry veterans, compliance experts, and MSP leaders.
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It is a question we used to get often during the early days of managed services. Particularly, when organizations did not fully understand the requirements of owning IT infrastructure. To be sure, cyber threats, the complexities of managing IT, and the overall reliance on IT for business operations was must different back then compared to today. Today, however, it may seem odd to ask the question "do we need managed services?" Perhaps a different question would be more appropriate "can you survi
There has been a lot of discussion concerning the MSP regulation our profession should have. Standards for MSPs, cyber practices to reduce the number of cyberattacks, etc. Instead, I’d like to turn the conversation into the type of legislation MSPs actually need. There are laws that would make the job of the MSP (and the benefits they provide to clients), more accessible. Those are the laws that should be enacted, not laws that make being an MSP more difficult. Highlights Pass laws that make bei
How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services catalog to improve your sales and service delivery process, along with reduce your overall MSP risk? Highlights What is a service catalog? Does the catalog change with cloud service offerings? How does the service catalog interact with the service agreement? MSP Zone Special Guest: Rob Scott
Every MSP needs to have an important conversation with their clients about cyberattacks and ransomware . These conversations don't have to be difficult, but they have to happen. Here are my thoughts about how you should approach this discussion and how you can use it to change the relationship you have with your customers. Who knows, they may even thank you for it. Highlights: There is no right time to have it, just make it happen Don't avoid the news Talk about your expectations for their cyber
In the aftermath of recent ransomware attacks on software companies used by MSPs, the question of how do we respond as a community is, and should, be asked. Some believe that more legislation is the answer. Maybe they are right. But, it would be a grave mistake for any legislation directly involving MSPs to be undertaken without first understanding what measures already exist to protect MSP and clients alike. MSPs are responding to the ransomware epidemic. Here's how. Highlights: MSP Verify Lead
"Secretive" cloud providers have a problem. So do the MSPs who use these cloud providers. Fixing the issue of cloud computing secrecy and lack of transparency is important to the non-IT world and we must address it now. Highlights: Cloud vs MSP Transparency SaaS & Vendor Transparency Applying Existing Standards Bank of England to crack down on 'secretive' cloud computing services | Reuters
In this episode, we explore the key differences between internal IT departments and Managed Service Providers (MSPs). Understanding these distinctions can significantly enhance the way both entities interact and collaborate. Highlights: Diverse Set of Users, Ecosystems, and Threats : MSPs are exposed to a broader range of users, ecosystems, and threats compared to internal IT departments. This diversity equips MSPs with a wealth of knowledge and experience, making them more adept at ha
What's an MSP? What is an MSSP ? What is a SOCaaS? These terms are common throughout the managed services community but often have overlap and can cause confusion. We will explore these terms and examine how they often present themselves in everyday business scenarios. Highlights: Defining MSP, MSSP, and SOC (including SOCaaS) Business characteristics of each Common overlaps