Executive to Speak at MSPWorld Orlando 2009
REDWOOD CITY, CA — (Marketwire) — 04/30/09 — SupportSoft, Inc. (NASDAQ: SPRT), a provider of software and services that make technology work, today announced that it has received accreditation under the MSPAlliance’s (MSPA) Vendor Accreditation Program (VAP). VAP is the first program of its kind, specifically designed by managed service providers (MSPs) as a benchmark for vendors that sell to the MSP community.
Vendors who bear the VAP seal have shown they abide by the highest principles of quality in areas such as financial stability, positive channel practices, product research and development, and MSP customer satisfaction.
"The Vendor Accreditation Program is critical to MSPs, as companies that receive accreditation have demonstrated their exceptional commitment to the channel," said Charles Weaver, president of the MSPAlliance. "We are very proud to have a proven global leader like SupportSoft certified as a part of this prestigious body of vendors, and look forward to a long, mutually beneficial relationship."
Of particular note, is that Michael Sayer, general manager & EVP of SupportSoft’s Enterprise Solutions Group, will address the audience at this week’s upcoming MSPWorld in Orlando.
"We are honored to receive this prestigious recognition from the MSPAlliance," stated Michael Sayer. "Over the years, SupportSoft has worked closely with the Managed Service Provider community to bring the most innovative support automation solutions to their customers and employees.
Now, more than ever, with increasing technical complexity and tightening IT budgets, these tools have become critical for business success."
Sayer continued, "Our partnership with the MSPAlliance to deliver world-class tech support solutions comes at an opportune time as we recently announced the signing of a definitive agreement to sell our Enterprise business to Consona, a leading ERP and CRM software provider, subject to shareholder approval. Upon the closing of the sale, we expect this union to bring significant value-add to global MSPs and IT organizations looking to meet the demand and need for enhanced services and new revenue."
VAP was created using a wide base of criteria considered as critical by MSPs when selecting a vendor. Criteria examined during the accreditation process include:
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