The Role of Reactive IT

Posted 7.6.2022

If you have a dominant amount of your IT management practice coming from break/fix or reactive IT, then you should listen to this episode.

Break/fix vs managed services used to be a business choice amongst IT entrepreneurs. Today, it is less of a choice and more of an imperative. What is the role of the modern day break/fix company? Do these tech firms have a legitimate role to play in combating cyber crime, for example?

We will examine the break/fix provider, in detail, and provide some guidance on what you ought to do if you are still involved in reactive IT management.


  • Impact on profession overall
  • Impact on provider organization
  • Impact on customer
  • Impact on vendors
Tags : reactive IT

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