I am struggling with the design of a managed services plan for servers. What is normally covered and what isn't? Would a MS plan cover the labor to recover from a catasropic failure that requires days to recover from? They don't happen often but they do occur.
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Co-Founder & President
Co-founder and President of MSPAlliance. Instrumental in creating certification programs, the MSPWorld conference, Leadership Council, and peer groups. Holds a Graduate Certificate in International Business from UC Berkeley.