Kaseya just announced Release 9 of its remote monitoring and management (RMM) platform today. Normally, I don’t get too excited about technical releases because they tend to be somewhat in line with what other platforms offer. However, I wanted to make a few comments about Kaseya and their trajectory in the managed services marketplace.
Ever since the original management team sold their stake in the RMM company, Kaseya has been making a lot of bold moves to shore up its technology and its commitment to the managed service providers responsible for making them successful. If you want to read my previous take on the Kaseya management changes you can do so here. There are a few key data points every MSP should be noticing when it comes to Kaseya in 2015.
Kaseya’s Future Tied to MSPs
According to Kaseya CEO Yogesh Gupta, over 90% of Kaseya’s customers are MSPs. While this may not seem all that noteworthy, considering how long the company has been in business and the amount of enterprise (non-MSP) customers using the technology, it’s still good to know that MSPs play an important role in the future of the company.
Kaseya Believes in Private Cloud
With most RMM companies messaging their cloud vision as public cloud, Kaseya has taken a different approach. According to Kaseya, approximately 60% of new customers are using the Kaseya cloud platform (instead of hosting the software themselves). This is an important statistic because it speaks directly to the overall security and availability of the underlying technology.
Kaseya’s cloud platform has been built utilizing the following features:
- Flash memory
- Enhanced perimeter protection
- Built-in Identity and Access Management
- Network Intrusion Detection
- System redundancy and quick failover capabilities.
The ability for MSPs to securely utilize a private cloud hosted RMM platform is an important step towards transparency in a world where cloud security and privacy is becoming the norm.
Mobile Device Management For the Masses
Kaseya has decided to offer its mobile device management platform for $1 user/month, regardless of the number of devices used by the user. This could be a very compelling reason to get MSPs actively engaged in mobile device management, especially when BYOD is becoming so prevalent in our global culture.
Conclusion
Kaseya continues to make the right moves with regards to its MSPs. In my opinion, the private cloud decision is one that really stands out as crucial for MSPs who have customers who care about data location, privacy, and security. The ability to deploy an RMM solution, either on-premise or in a private cloud gives MSPs choices, and that is never a bad thing.