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Straight Talk On The Software License Landscape

As more and more of our organization’s software infrastructure is stretched between on premise, public clouds, and hybrid clouds, keeping software in compliance is a more significant challenge than ever...

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Reseller Risks for Microsoft SPLA and CSP

Presented at MSPWorld 2017 Conference in New Orleans by Rob Scott. Many MSP’s are considering adding cloud solutions to their menu of services.  The market for hosted software solutions that...

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Using Contracts to Manage Customer Expectations

Presented at MSPWorld 2017 Conference in New Orleans by Julie Machal-Fulks. Your client-facing and channel agreements do not have to be an ordeal.  Becoming familiar with the contractual provisions and understanding...

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What’s Hidden in your SPLA?

As presented by Julie Machal-Fulks at MSPWorld Las Vegas 2016. Download...

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Six Secrets to Negotiating Managed Services Agreements – MSPWorld Spring 2015

Six Secrets to Negotiating Managed Services Agreements...

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How to Win and Retain Them Without Getting Sued

Every MSP wants regulated customers. Sticky relationships, approved budgets, and high satisfaction rates are just some of the benefits of delivering managed services to these customers. But, how do you...

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