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Using Contracts to Manage Customer Expectations
Presented at MSPWorld 2017 Conference in New Orleans by Julie Machal-Fulks. Your client-facing and channel agreements do not have to be an ordeal. Becoming familiar with the contractual provisions and understanding the key terms that protect you and your end users is critical for differentiating…
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How to Win and Retain Them Without Getting Sued
Every MSP wants regulated customers. Sticky relationships, approved budgets, and high satisfaction rates are just some of the benefits of delivering managed services to these customers. But, how do you service these regulated customers while at the same time minimizing your risk? Using a…