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How to Win and Retain Them Without Getting Sued

Every MSP wants regulated customers. Sticky relationships, approved budgets, and high satisfaction rates are just some of the benefits of delivering managed services to these customers. But, how do you service these regulated customers while at the same time minimizing your risk? Using a…

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Adding Cloud Solutions to Customer Contracts – MSPWorld Spring 2015

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Cloud Law – MSPWord Orlando 2013

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Six Secrets to Negotiating Managed Services Agreements – MSPWorld Spring 2015

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Reseller Risks for Microsoft SPLA and CSP

Presented at MSPWorld 2017 Conference in New Orleans by Rob Scott. Many MSP’s are considering adding cloud solutions to their menu of services. The market for hosted software solutions that incorporate or that are built on Microsoft programs is a lucrative one. However, Microsoft has very…

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