9 resources available
Adding-Cloud-Solutions-to-Customer-Contracts
Cloud-Law
Every MSP wants regulated customers. Sticky relationships, approved budgets, and high satisfaction rates are just some of the benefits of delivering managed services to these customers. But, how do you service these regulated customers while at the same time minimizing your risk? Using a…
Presented at MSPWorld 2017 Conference in New Orleans by Rob Scott. Many MSP’s are considering adding cloud solutions to their menu of services. The market for hosted software solutions that incorporate or that are built on Microsoft programs is a lucrative one. However, Microsoft has very…
Selling into and servicing regulated clients is different from other types of clients. Often, there is a specific standard or regulation driving the customer to act a certain, which in turn, causes the MSP to also act in that way. These standards and regulations often impact how you market,…
Six-Secrets-to-Negotiating-Managed-Services-Agreements
As more and more of our organization’s software infrastructure is stretched between on premise, public clouds, and hybrid clouds, keeping software in compliance is a more significant challenge than ever before. Sorting through all the FUD and getting straight answers from the vendors on the…
Presented at MSPWorld 2017 Conference in New Orleans by Julie Machal-Fulks. Your client-facing and channel agreements do not have to be an ordeal. Becoming familiar with the contractual provisions and understanding the key terms that protect you and your end users is critical for differentiating…
As presented by Julie Machal-Fulks at MSPWorld Las Vegas 2016. What's Hidden in Your SPLA?