EAST GREENBUSH, NY – March 5, 2008 -- Autotask Corporation, the leading provider of hosted business management software for IT service companies, today announced a new Professional Services team that will work with customers to optimize their businesses by injecting automation into their business processes.
The Autotask Professional Services team will be led by Len DiCostanzo, who is widely-recognized in the IT industry as a pioneer of the recurring services business model, and has 26 years of IT experience, most of it as a business technology solution provider in the channel. As Senior Vice President of Professional Services, DiCostanzo is responsible for developing the Company’s professional services offerings and helping its growing customer base to leverage best practices in IT service business automation.
“As an early pioneer of managed services, and an innovator in service delivery automation, Len has a keen perspective on how solution providers can optimize their operations into more effective and profitable businesses,” said Bob Godgart, CEO, Autotask Corporation. “Autotask already provides the tools to drive business automation, and now we’ve got one of the industry’s leading experts to help our customers best leverage them.”
The new Professional Services offerings will include consultative services focused on automating and optimizing key business processes, advanced business and technical training and benchmarking audits. DiCostanzo is currently building the Autotask professional services team to develop and deliver packaged service offerings. The offerings will provide an additional level of Autotask involvement/partnering with customers to enhance their business automation, and aid in the adoption of the Autotask solution.
Prior to joining Autotask, Len provided consulting services to emerging software companies to help them better understand their channel partners and help the IT solution provider community automate and optimize their business operations. As part of this effort, Len consulted on many successful MSP business transformation projects, working individually with solution providers to make the transition from a break/fix service model to one that generates sustainable, predictable recurring revenue. He has also taught - and learned from - hundreds of MSPs through personally-conducted online and in-person classes, seminars and workshops delivered around the globe. Len now brings all this experience, and proven learning tools, to the table for Autotask's customers through the company's professional services offerings.
“Before customers can get the full value out of professional services automation, it is critical that they first develop and refine workflow systems and processes,” said DiCostanzo. “By providing professional services support as they automate their processes, we can catch systems that are not aligned with business functions and resolve those issues first.”
For more information about Autotask Professional Services, please call 518-720-3500.
About Autotask Corporation
Autotask is the leading provider of innovative, web-based business solutions that allow IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without any downloads, Autotask Pro and Autotask Go! help professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information on Autotask Pro and Autotask Go! visit http://www.autotask.com or call 518-720-3500.
