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RENSSELAER, NY - April 03, 2006 - Delivering on its promise to help IT Solution Providers run their businesses better, Autotask Corporation today announced the release of Autotask LiveReports, a reporting engine and next-generation decision support tool available exclusively to Autotask users.
"Autotask LiveReports goes beyond simply reports," said Autotask CEO Bob Godgart, "It gives our customers the power to make better business decisions based on real metrics, live and in real-time. Our customers aren't bound to relying solely guess-work or extrapolations from canned reports. It also gives them the ability to produce customized reports for each of their customers to help justify and document the value of the services they provide."
The Autotask LiveReports data engine gives Autotask users the ability to get answers to virtually any question they have about their business operations, create customized report templates, and then selectively publish the reports within Autotask to the people who need to see them or run them live.
LiveReports are flexible, designed to be easily exported to Microsoft Excel, or e-mailed to any recipient in text or HTML format. There is also an integrated security feature that allows administrators to limit what parts of the report Autotask users can modify, and what collections or groupings data are accessible through the reports.
Autotask LiveReports provides an easy-to-use, menu-driven system that allows non-programmers to produce reports that were previously unavailable, using a flexible, user-friendly interface.
"Autotask has always had a solid library of key reports that we use to get our arms around key business metrics," said Greg Donovan, President and CEO of Alpheon, a Managed Service Provider (MSP) based in Raleigh, NC. "But Autotask LiveReports will let us conduct live tracking of our technical staff utilization, set service response benchmarks, and communicate the ROI were providing to our Managed Service clients."
There are literally millions of different combinations and permutations of reports that can be produced by the Autotask LiveReports, making it a true Decision Support System. Users can start with the pre-defined System Reports built into the engine, and customize specific queries with the built-in sorting and filtering tools. Or, they create completely new custom reports from the ground up with no programming.
Businesses that want to create user-defined fields within Autotask to capture new data can do so, and the Autotask LiveReports engine automatically inherits the new fields and incorporates them into the correct data group for inclusion in new reports.
In creating or editing reports, the user has the ability to: