RENSSELAER, NY – June 16, 2006 – Solving some of the most intricate challenges faced by Managed Service Providers (MSPs), Autotask today announced its Recurring Services Contracts Tool, an update to its business management software that dramatically simplifies the setting up and managing complex recurring services agreements, and provides a real-time profitability dashboard for those agreements.
“This update helps MSPs run their businesses better,” said Autotask CEO Bob Godgart, “For a recurring services business, nothing is more important that having a flexible and powerful system to create contracts that map against the services delivered, and being able to monitor – in real time – the profitability of those services. This new update does both, and much more.”
Autotask’s new Recurring Contracts Tool gives MSPs the tools they need to bundle services, provide discounts for packages, pro-rate charges for a partial month, and keep an audit trail of changes to the contract. It also gives the service provider the ability to flag whether or not an incoming service ticket is covered under the contract.
In addition, the new tool assists MSPs in showing their clients the value of their services by documenting the work that is done on each contract and providing records of valuable “hidden” work such as accessing computers remotely and fixing problems before they occur.
“For MSPs who are delivering services on a fixed fee basis, the workload can be feast or famine, making it nearly impossible to track profitability without an integrated IT Services Management Platform like Autotask,” said Godgart. “We give the MSP the ability to capture and record all time against their contracts and provide immediate profitability data for the current period, prior period, and life of the contract.”
In addition to its contract management functions, Autotask is a comprehensive, web-based software application designed specifically for IT services professionals. It integrates service desk and dispatching, project management, and sales and customer care with time, billing, and reporting into a single licensed technology application that is available on-demand 24/7.
About Autotask Corporation
Autotask (www.autotask.com) is the leading provider of innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information about Autotask contact Jake Carroll, VP Sales, at 518-720-3500 or visit www.autotask.com.