RENSSELAER, NY – March 14, 2006 – Autotask Corporation, a provider of web-based business management software for IT solution providers, today announced its software suite will be used by CM IT Solutions, a leader in providing IT professional services to small and mid-sized businesses, for managing service scheduling, dispatching and billing in its 120 franchise locations nationwide.
Autotask includes the innovative “Dispatcher’s Workshop,” the industry’s first web-based, automated IT field service scheduling and dispatching tool designed to streamline operations for technology service and solution providers. CM IT Solutions uses it to provide mission-critical outsourced IT services to businesses of all sizes.
“We looked at the various software options available,”said Jill Fariss, VP of Franchise Services, CM IT Solutions. “After a thorough investigation and highly successful pilot program, we were convinced Autotask’s solution was a fit with our business needs and the right option for us.”
Autotask chief executive officer, Bob Godgart added, “Autotask gives CMIT more visibility on what makes their business successful. We’re able to act as a one-stop-shop for CMIT, pulling together their critical business and service data in a way that increases productivity and standardizes reporting across franchisees.”
Because Autotask is a complete business platform, IT solution providers can do much more with their service desk and dispatching functions. Autotask allows them to generate service calls, manage technician schedules, and optimize IT field service workflow — all from one database, accessible to employees, anywhere, anytime. It also integrates with calendar and email functions from Microsoft OutlookTM avoiding duplication of scheduling and communication with customers. Therefore, less time is spent on logistics and more time is spent on billable activities.
CMIT will use Autotask software as an overall operations tool designed specifically to meet the needs of an online or virtual office system. The tool will essentially help franchisees manage their day-to-day operations including online CRM, invoicing, scheduling customer appointments and tracking billable time.
“With our software, companies will be able to deliver better service, provide improved response times, and a complete audit trail, no matter whether service requests arrive via phone, fax, email or a Web portal,” said Autotask’s Godgart. “Additionally, the ability to track time and record task information will provide important customer metrics to help franchisees and management analyze both efficiency and profitability.”
Autotask is delivered on a hosted basis with a low-monthly subscription fee. A dedicated server or lengthy downloads are not required to run Autotask — all functions are web-based software solutions that are accessible 24 hours-a-day, seven-days-a-week from any Internet connection. A complete description of Autotask can be found online at http://itservices.autotask.com/index.htm?source=nrXX.
About Autotask Corporation
Autotask (www.autotask.com) is an innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without time intense downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information about Autotask contact Jake Carroll, VP Sales, at 518-720-3500.
About CM IT Solutions
Launched in 1996, Austin Texas-based CM IT Solutions (CMIT) is a leading provider of information technology (IT) professional services and products to small and mid-sized businesses (SMBs), and is uniquely capable of supporting SMBs anywhere, coast to coast in the U.S. By focusing on developing and maintaining a local, trust-based relationship with its customers, CMIT is able to meet most/all of their IT needs. CMIT offers a wide variety of services and products, including “enterprise-class” Technology Enabled Business Services, at prices small businesses can afford. Because of its growing geographic presence and partner programs, CMIT is a very attractive sales and/or support “channel” for larger firms, wanting or needing to reach the millions of smaller businesses in the U.S. The CMIT franchise system has more than 120 franchises, 42 of which were added in 2005, with operations throughout 32 states. Company projections call for adding at least 40 new locations in 2006, with plans of having several hundred by 2010. For more information, please visit www.cmitsolutions.com