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RENSSELAER, NY - March 14, 2006 - Autotask Corporation, a provider of web-based business management software for IT solution providers, today announced its software suite will be used by CM IT Solutions, a leader in providing IT professional services to small and mid-sized businesses, for managing service scheduling, dispatching and billing in its 120 franchise locations nationwide.
Autotask includes the innovative "Dispatcher's Workshop," the industry's first web-based, automated IT field service scheduling and dispatching tool designed to streamline operations for technology service and solution providers. CM IT Solutions uses it to provide mission-critical outsourced IT services to businesses of all sizes.
"We looked at the various software options available,"said Jill Fariss, VP of Franchise Services, CM IT Solutions. "After a thorough investigation and highly successful pilot program, we were convinced Autotask's solution was a fit with our business needs and the right option for us."
Autotask chief executive officer, Bob Godgart added, "Autotask gives CMIT more visibility on what makes their business successful. We're able to act as a one-stop-shop for CMIT, pulling together their critical business and service data in a way that increases productivity and standardizes reporting across franchisees."
Because Autotask is a complete business platform, IT solution providers can do much more with their service desk and dispatching functions. Autotask allows them to generate service calls, manage technician schedules, and optimize IT field service workflow -- all from one database, accessible to employees, anywhere, anytime. It also integrates with calendar and email functions from Microsoft OutlookTM avoiding duplication of scheduling and communication with customers. Therefore, less time is spent on logistics and more time is spent on billable activities.
CMIT will use Autotask software as an overall operations tool designed specifically to meet the needs of an online or virtual office system. The tool will essentially help franchisees manage their day-to-day operations including online CRM, invoicing, scheduling customer appointments and tracking billable time.
"With our software, companies will be able to deliver better service, provide improved response times, and a complete audit trail, no matter whether service requests arrive via phone, fax, email or a Web portal," said Autotask's Godgart. "Additionally, the ability to track time and record task information will provide important customer metrics to help franchisees and management analyze both efficiency and profitability."