New scalable IT solutions will accommodate increased demand for new services and significant growth in customer traffic
TORONTO May 19, 2005 Fusepoint Managed Services Inc, a leading provider of outsourced IT services and application management, today announced it has been selected by CAA-Quebec to redevelop the organizations Web site and further develop scalable IT solutions to support several new online e-business services. In addition, a new three-year contract was signed naming Fusepoint as CAA-Quebecs managed web services provider.
CAA-Quebec whose annual Web traffic has nearly quadrupled over the last four years to the 1,900,000 visitors in 2004 is a not-for-profit organization that provides automotive, travel, financial and home-related products and services to over 815,000 members. In an effort to better meet the needs of its rapidly increasing online users, CAA-Quebec required a secure, always-available Web site that would support new product offerings including a streamlined membership application and renewal process.
Under the agreement, Fusepoint will redevelop, and implement scalable applications for CAA-Quebecs Web site - guaranteeing the security, availability and performance of its e-business and online reservation systems. In addition, Fusepoint will also provision the ongoing management of the applications at their Montreal data centre.
The CAA brand represents security and peace of mind for our customers and it is essential that our web environment reflects this as well, says Sylvie Lefaivre, marketing manager, CAA-Quebec. We chose Fusepoint not only because of their IT capabilities but because they were able to speak to our key business issues, beyond the technology. Our members have trusted in us to always be there for them and this also applies to the security of their online transactions. Fusepoints management of our Web presence will ensure the security, stability and reliability of our systems.
Were seeing a trend where Web sites are no longer simply considered an IT function, but instead are becoming a critical business unit that helps to drive a companys bottom line said Robert Offley, president and CEO of Fusepoint Managed Services. And by outsourcing the management of its key web presence to Fusepoint, CAA-Quebec can be confident that its online visitors will have guaranteed access while taking advantage of unique product offerings with complete peace of mind.
We are seeing strong demand in the market for an end-to-end offering. Clients are seeking a partner that can not only develop the solution, but will also guarantee the ongoing performance and management of the critical applications and infrastructure, added Michel Plante, vice president of Customer Solutions, Fusepoint Managed Services.
To support CAA-Quebecs mission-critical online e-business systems, Fusepoint provides 24x7 monitoring and reporting and fully manages all components of its Web site infrastructure including hardware, application database and operating systems.
About CAA-Quebec
A not-for-profit organization founded in 1904, CAA-Quebec provides a wide range of automotive, travel, residential and financial services to 815,000 members in Quebec. For more information please visit www.caaquebec.com
About Fusepoint Managed Services
Fusepoint Managed Services is the leading provider of managed IT services and infrastructure for companies running mission-critical business applications. Fusepoints technical experts and world-class data centres ensure the continuity of our clients businesses. We protect their networks, data and applications against unforeseen disasters and malicious threats while reducing their operational costs and safeguarding their corporate reputation.
Fusepoints on-demand services include managed hosting, managed application services, business continuity, security and professional consulting services.
Built on a foundation of unrivaled technical expertise and proven operational processes, Fusepoints managed IT solutions are SLA-guaranteed, scalable and designed to reduce IT costs while mitigating risk of service disruption. Picked as a company to watch by IDC Canada, Fusepoint maintains a national network of state-of-the-art data centres and offices strategically located in Toronto, Vancouver, Calgary, Montreal and Quebec City. For more information please visit www.fusepoint.com
