SAN JOSE, CA.–––September 26, 2007– The Managed Service Provider Alliance (MSPA) today announced that ClearPointe’s certified NOC services are available for use by their membership in order to attain MSPA accreditation.
The announcement, made at the MSP Alliance Fall Managed Services Conference, highlights a new trend in the managed services provider (MSP) marketplace. There are a number of value added resellers (VARs) that want to deliver a hardened, secure, remote network management solution to their clients. Unfortunately, building and operating a 24x7 fully staffed NOC to deliver these services can turn into a multi-million dollar investment and most VARs can’t afford this.
“The availability of ClearPointe’s partner-ready NOC removes these barriers for the VARs,” said Bob Longo ClearPointe’s Director. “We allow partners to not only leverage ClearPointe’s state-of-the art infrastructure and mature NOC processes, but also to satisfy the MSPA requirements in order to receive accreditation. This dramatically shortens the time and cost involved in attaining the accreditation while increasing the value of services MSPA members can deliver to their clients”.
Mr. Longo emphasizes that “Our ‘zero touch’, proactive model, eliminates the need for a partner to go onsite to resolve an issue. This innovative new way of remotely managing networks allows us to proactively resolve a problem before it impacts a business. If a partner or client calls us with a problem, or if we give an unresolved problem back to them, we have failed them. This patent-pending service is backed by financial penalty-based agreements.”
“Many VARs see a revenue opportunity to deliver MSP services but do not wish to undertake the process of building their own NOC.” said Charles Weaver, president of the MSP Alliance. “With ClearPointe’s high standards, proven NOC processes and technology leadership in this industry, I am confident our members will be successful in delivering an accredited service to their clients.”
ClearPointe is also certified as a training center and proctor for the Managed Services Accreditation Exam™, offered by the MSP Alliance. This exam tests MSPs for their overall capabilities to deliver efficient and secure managed services. In addition to testing areas related to business, financial and corporate security practices, the exam looks at other areas such as client retention and satisfaction, automation, and managed services efficiencies.
About ClearPointe Technology
ClearPointe, headquartered in Little Rock, Ark., serves customers nationwide with advanced technology services that may be accessed remotely. It operates its own “Eyes On”™ network operations center in Little Rock. Based on Microsoft Systems Center technologies, services are available to customers 24 hours a day, seven days a week. Unlike many such NOCs, ClearPointe’s “eyes on” NOC is fully staffed by technical experts, round the clock. Customers are small- and mid-sized businesses serving the banking, financial services, healthcare and municipal government industries, among others. The company is a Microsoft Gold-Certified partner in advanced infrastructure and security solutions. ClearPointe is also the 2006 winner of Microsoft’s Partner Competency award for technology partners. For more information about ClearPointe visit .
