Hi everyone, [member] with [company]

Hey everyone, I’m [member], owner of [company]. We’re an MSP based in Cranbrook, British Columbia, serving businesses throughout the East Kootenays and surrounding area. I started [company] in 2019, so we’re coming up on seven years in business. We primarily work with small and mid-sized organizations, including dental and professional offices, accounting firms, property management companies, healthcare, non-profits, tourism, retail, and a handful of other industries. Our focus is managed IT, cybersecurity, Microsoft 365, backups and disaster recovery, networking, VoIP, and the general technology planning that tends to fall between all of those categories. We do a mix of ongoing managed services and project work, but over the last few years I’ve been putting a lot more emphasis on standardization, proactive management, security, and reducing unnecessary complexity in client environments. We’re a fairly small operation, so I’m still very involved technically as well as on the business side. That means I spend my time bouncing between client strategy, projects, support, sales, process improvement, and figuring out how to make the company operate more efficiently as we grow. I joined the community because I’m interested in learning from other MSP owners who have already worked through some of the same challenges around packaging, pricing, standardization, delegation, and building a more scalable service model. I’m also always happy to compare notes on Microsoft 365, networking, security, backups, or any of the other technical rabbit holes we all seem to find ourselves in. Looking forward to getting to know everyone and contributing where I can. For those of you who have been running an MSP for a while, what is one change you made that had the biggest impact on making the business easier to run or more scalable?