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SOLUTION PROVIDER XCHANGE, SAN DIEGO, Calif. – March 7, 2007 – ConnectWise today announced the addition of Zenith Infotech’s remote IT monitoring and management application, SAAZ, to the growing list of managed services tools integrating with its ConnectWise Managed Services Platform. Zenith SAAZ now completes ConnectWise’s interoperability with all leading managed services applications and establishes the professional services automation (PSA) software publisher as the clear leader in MSP integration. As a result, ConnectWise partners enjoy the broadest scope of choices when looking to quickly build an MSP practice – or aggressively scale an existing one.
The integration of ConnectWise with every industry-leading managed services application enables MSPs to fully automate the lifecycle of managed services from sales pipeline tracking, service, billing and agreement automation to customer communication showcasing the MSP’s overall service value. Four key operational features including integrated automated billing and reporting, system authentication and inventory synchronization, also help managed services providers dramatically improve workflow processes and bolster profitability.
Additionally, automatic authentication and login between ConnectWise and Zenith SAAZ allows technology solutions providers to centralize, manage and report all the essential components of their managed services offering to reduce complexity, increase productivity and maximize return on investment. Other advantages of the ConnectWise Managed Services Platform include:
• Automatic invoicing and reporting – for flexibility and convenience when creating and maintaining managed services agreements
• Client-specific customization of contracts – with an “auto-discovery” function that, when contract modifications occur, directly updates configurations and agreements of the client’s IT assets, populates client-facing performance reports and generates invoicing at intervals determined by MSPs
• Customized reporting – providing detailed insight into account activity for better client management
• Executive summary reports – that spotlight important metrics regarding network health, showcasing MSPs’ value-add and improving customer satisfaction levels
• Client asset discovery and synchronization – for more robust configuration records that represent workstations and servers of client companies in ConnectWise. Serial numbers, IP addresses, hard disk space and other critical inventory records are also synchronized daily between the ConnectWise and Zenith SAAZ auto-discovery tools.