SOLUTION PROVIDER XCHANGE, SAN DIEGO, Calif. – March 7, 2007 – ConnectWise today announced the addition of Zenith Infotech’s remote IT monitoring and management application, SAAZ, to the growing list of managed services tools integrating with its ConnectWise Managed Services Platform. Zenith SAAZ now completes ConnectWise’s interoperability with all leading managed services applications and establishes the professional services automation (PSA) software publisher as the clear leader in MSP integration. As a result, ConnectWise partners enjoy the broadest scope of choices when looking to quickly build an MSP practice – or aggressively scale an existing one.
The integration of ConnectWise with every industry-leading managed services application enables MSPs to fully automate the lifecycle of managed services from sales pipeline tracking, service, billing and agreement automation to customer communication showcasing the MSP’s overall service value. Four key operational features including integrated automated billing and reporting, system authentication and inventory synchronization, also help managed services providers dramatically improve workflow processes and bolster profitability.
Additionally, automatic authentication and login between ConnectWise and Zenith SAAZ allows technology solutions providers to centralize, manage and report all the essential components of their managed services offering to reduce complexity, increase productivity and maximize return on investment. Other advantages of the ConnectWise Managed Services Platform include:
• Automatic invoicing and reporting – for flexibility and convenience when creating and maintaining managed services agreements
• Client-specific customization of contracts – with an “auto-discovery” function that, when contract modifications occur, directly updates configurations and agreements of the client’s IT assets, populates client-facing performance reports and generates invoicing at intervals determined by MSPs
• Customized reporting – providing detailed insight into account activity for better client management
• Executive summary reports – that spotlight important metrics regarding network health, showcasing MSPs’ value-add and improving customer satisfaction levels
• Client asset discovery and synchronization – for more robust configuration records that represent workstations and servers of client companies in ConnectWise. Serial numbers, IP addresses, hard disk space and other critical inventory records are also synchronized daily between the ConnectWise and Zenith SAAZ auto-discovery tools.
“The integration of ConnectWise PSA and SAAZ from Zenith Infotech will help us better measure the time, talent and tools essential for client satisfaction,” said Rory Sanchez, president of West Palm Beach, Fla.-based SLPowers, a leading provider of managed IT & business continuity solutions. “Our clients want to know that the dollars they’re spending with SLPowers are a worthwhile investment. This new functionality gives us the right information at the right time. It’s seamless and easy-to-implement. It’s obvious ConnectWise understands the managed services world. They get it because they do it too!”
“Managed services deliver a powerful recurring revenue opportunity and, when done right, can dramatically improve both cashflow and profitability. Our business began as a technology solution provider, so we intimately understand the pain points VARs face when trying to run their operations, especially from a cash-flow and profitability standpoint” noted Arnie Bellini, ConnectWise president. “Our integration with Zenith Infotech underscores our commitment to ensure MSPs succeed in the quickly emerging MSP market.”
CONTINUOUS IMPROVEMENT In addition to the integration enhancements announced today, MSPs will soon be able to create service tickets in ConnectWise. Using the ConnectWise Network, MSPs will be able to send tickets to the Zenith SAAZ help desk for completion. As help desk personnel work the tickets, time records will flow back into ConnectWise for billing to the end customer.
ABOUT CONNECTWISE ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 11,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing.
The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. Visit www.ConnectWise.com for more information or call 813-463-4700.
