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TAMPA - June 30, 2008 - IT solution providers using ConnectWise professional service automation software have always enjoyed the advantages of efficient resource utilization and management. Now, with the introduction of DownStream IT, they can bring these same advantages to their customers' internal IT departments. The extension of ConnectWise to the end-user environment enables the solution provider and their customer to be more strategic as well as more cost effective in deploying and monitoring their respective resources. No other professional service automation software provides this level of integration, insight and value.
DownStream IT enables solution providers to easily activate and sell ConnectWise licenses under their own brand identity at highly competitive rates - and with training and implementation support required for fast ramp- up and success. Clients immediately gain a new perspective on what is happening with each function and member of their IT departments. In addition to showing exactly how staff resources are leveraged and when project milestones are achieved, DownStream IT helps identify opportunities for improvement and ways to apply best practices in new areas.
"One of our strengths has been our ability to deliver a high level of professionalism to our clients," said Tony McMillan president, McMillan Consulting, a Fresno, Calif.-based technology networking and support provider. "With DSIT, we build upon this strength by delivering a service that exceeds the norm for our industry."
"Solution providers are often viewed as 'trusted advisors,' and now with DownStream IT they can deepen that role and break new ground in their client partnerships," commented Arnie Bellini, ConnectWise CEO. "Any time you help customers significantly reduce costs and free up funding for more strategic IT initiatives, they are highly likely to consider other recommendations and services you propose. We believe DownStream IT will put many solution providers on the doorstep to complete outsourcing and managed services opportunities."
Downstream IT provides full visibility into critical project management functions so IT managers can gain tighter control of network issues and improve response times. The capacity for handling service and support, project management, and business development increases dramatically. Time- consuming, routine tasks become automated, and important information is readily accessible.
With DownStream IT, several key function enhancements enable IT managers to better monitor project progress and manage workloads to ensure maximum productivity. DownStream IT features:
SERVICE BOARD - Immediate insight into the scope and significance of open IT issues is provided to more effectively prioritize projects. Services may then be delivered based on what's most important to stakeholders.