Cyberoam today announced deeper integration between Cyberoam Central Console (CCC) and ConnectWise, the developer of service management software for IT service providers, VARs, ISVs and MSPs. The development is aimed at enabling accelerated process automation to address business logic needs and simplified management of managed security services delivery. The integration also allows automatic ticket generation and resolution for key security events right on the ConnectWise service board, enabling MSSPs to eliminate manual intervention to generate / resolve tickets in a timely manner.
Existing integration of Cyberoam network security appliances (UTM, NGFW) with ConnectWise
Cyberoam UTMs and Next Generation Firewalls already offer pre-built, out-of-the-box ConnectWise integration for bundled Security Reports with ConnectWise Management Summary Report. This gives ConnectWise partners including MSPs, simpler and direct access to key Cyberoam reports such as Websites Usage, Blocked Web Attempts, Internet Bandwidth Usage and Attacks detection directly from the ConnectWise Management Summary interface.
“Many MSSPs including our partners rely on ConnectWise to automate business process,” said Abhilash Sonwane, Sr. Vice President, Product Management at Cyberoam. “We see a growing number of MSPs and MSSPs chasing emerging business opportunities in managing and securing customers’ network infrastructure. To seize such recurring revenue opportunities, automation and operational efficiency are among key strengths. With this augmented integration with ConnectWise, Cyberoam aims to enable enhanced business value, simplified management and more efficient delivery of managed security services for our partners & MSSPs who use Cyberoam Central Console (CCC) for centralized security management as well as ConnectWise.”
This enhanced integration allows the ConnectWise platform to leverage the Web Application Programming Interface (API) of Cyberoam Central Console (CCC). Moreover, by adding Flowgear between CCC and ConnectWise, the integration enables automatic Ticket Generation & Resolution for all CCC alerts right at the ConnectWise dashboard level.
