Does Your MSP Practice Really Need a NOC?

The Necessity of Network Operation Centers (NOCs) for MSPs

Introduction

Even in 2025, companies are still building managed services teams, and new Managed Service Providers (MSPs) frequently need guidance on creating their Network Operation Center (NOC). This article explores the critical role of NOCs in MSP operations, the evolution of NOCs, and the essential elements every NOC should have.

What Does a NOC Do?

A NOC is the heart of any managed services operation, combining human expertise and advanced technology. The human element involves the staff who oversee operations, while the machine element includes applications that track network health, alerts, and tickets.

These components are essential for a successful NOC. However, the debate often centers around the location of the NOC. Just as location is crucial in real estate, it is equally important for a NOC.

Evolution of NOCs

In the early days of managed services, NOCs were physical rooms attached to hosting facilities with redundant internet and telecommunications capabilities. As technology advanced and remote work became more feasible, the traditional NOC model evolved.

Today, remote worker technologies have been integrated into MSP organizations, including NOCs. A NOC team can now work from anywhere, accessing remote monitoring, remote access/management, and ticketing systems. While this is technically possible, it does not always mean it is the best approach.

Essential Elements of a NOC

Whether you build a physical or virtual NOC, certain features are essential:

1. Remote Monitoring and Management (RMM): You need to “see” what you are managing. Modern RMM platforms, available in both cloud and on-premise versions, allow access from anywhere with an internet connection.
2. Ticketing Systems: Similar to RMM, ticketing platforms are available in the cloud and on-premise, facilitating efficient issue tracking and resolution.
3. Communications: Reliable internet, voice, and video communications are crucial. While technology makes remote collaboration possible, sometimes in-person meetings are irreplaceable, especially for network operation centers.
4. Security: Security is paramount. MSPs must evaluate remote worker scenarios as potential weak links in the service delivery chain. A hardened physical NOC can simplify security measures.

Conclusion

Every MSP needs a NOC. It is an essential tool for communication, collaboration, and problem-solving. The debate lies in the type of NOC—virtual or traditional. Both have their merits, but the choice depends on what best suits your MSP practice.