MARLBOROUGH, MA and VANCOUVER, BC – October 31, 2007 – Entuity™, a leading provider of solutions for network service management and the global developer of the Eye of the Storm® (EYE) software suite, today announced an updated bidirectional integration to the BMC Remedy Service Desk version 7.0, the latest version of the industry leading helpdesk application. This enhanced integration adds to BMC’s Business Service Management (BSM) solution offerings, enabling joint BMC Software and Entuity customers to further automate workflow when tracking IT system problems, speed problem resolution, and better support business needs. Entuity will be showcasing their complete solution offering in booth number 20 at BMC UserWorld 2007, October 31 – November 2, 2007 at the Vancouver Convention & Exhibition Centre, Vancouver, BC, Canada.
EYE’s bidirectional integration with the BMC Remedy Service Desk dramatically improves the productivity of network issue tracking and resolution by allowing the automated or manual creation of BMC Remedy Action Request tickets from within EYE that are driven from a specific network event or from the view of one or more network devices. The BMC Remedy Service Desk tickets are programmatically populated with relevant data and links back to the EYE management system, allowing operations staff to review a ticket and launch EYE to drill down on specific issues. The automation offered by this integration reduces human error often associated with documenting trouble tickets, facilitates prioritization and routing of tickets for efficient resolution, and offers improved resources to speed resolution – all reducing cost and improving end user satisfaction.
The company also plans integrations to BMC Event Manager (BEM) and BMC Atrium Configuration Management Database (CMDB) Enterprise Manager in early 2008. With BEM integration, network events as monitored by EYE will be forwarded to the BMC Event Manager for use in more complete application, system, and network event and impact management. By integrating EYE with the BMC Atrium CMDB, deeper network inventory information is published from the EYE CMDB into the Atrium CMDB offering customers business-aware visibility into the dependencies of their network infrastructure.
“We have been very pleased with the interest generated for Eye of the Storm since Entuity joined the BMC MarketZone program only five months ago,” said Michael Jannery, president and CEO of Entuity. “Staying current with BMC Remedy Service Desk and extending our integrations to other BMC service management products affirms our commitment to BMC, and furthers the value we can bring to the BMC customer base.”
At BMC UserWorld, Entuity will demonstrate the benefits of how its Eye of the Storm network management solution enables optimal service delivery for managed service providers, integrators, and small to medium enterprises alike. Entuity will also be leading two of UserWorld’s educational sessions: Business Service Management Starts With Your Network and Proactive Network Management – Resolve Events Before Service Impact. In both sessions, attendees will learn how to maximize returns from their BSM initiatives.
“By improving the efficiency and accuracy of network issue tracking and resolution, Entuity and BMC provide solutions that help IT organizations better support the needs of the business,” said Fred Johannessen, vice president, Technology Alliance and MarketZone, BMC Software. “With EYE, Entuity offers a proven solution that easily integrates with and extends our BMC Remedy IT Service Management suite further enhancing the value that IT delivers to the business.”
About Entuity
Entuity is a leading provider of network management and service delivery solutions that enable MSPs, systems integrators, and enterprise customers to deploy and manage IP services, reduce network downtime, commit to, deliver and prove service level commitments, and ensure network configuration compliance. Entuity's Eye of the Storm software suite automatically discovers and captures unrivalled network data and analytics. Coupled with powerful integrated fault and performance management capabilities and robust web-ready reporting, critical business initiatives can effectively be planned, deployed, and maintained. EYE is available directly from Entuity or through dozens of global distributors and service providers, including infrastructure management software companies BMC and IBM Global Services.
Winner of a Stevie® award at the 2007 American Business AwardsSM, EYE has been praised for its fast deployment, rapid learning curve, ease of use and maintenance, and low cost of ownership and administration. Entuity customers include enterprises, systems integrators, universities, government agencies, and MSPs such as ABB, Alberta Health and Wellness, Astra Zeneca, CLS Bank, Deutsche Bank, Peterborough City Council, The Royal Bank of Scotland, Sony, University of Minnesota, Visteon, and the Williams Companies. For more information on Entuity, please visit www.entuity.com or call +1-508-357-6346 (North America) or +44 (0) 20 7444 4800 (Europe).
