RMM vendor GFI today announced a partnership with Cloud Services Depot to deliver Network Operation Center (NOC) services to GFI's partner base on managed service providers. GFI MSPs will now be able to select a NOC option to offer to their customers, leveraging the Clearwater, FL based MSP.
“Over the years we have had GFI MAX customers ask for Network Operations Center services to complement the GFI MAX RemoteManagement solution, and we have seen this trend grow as MSPs seek to maximize the agility of their operations using flexible resource models,” said Dr. Alistair Forbes, general manager of the GFI MAX Business Unit. “In response, we established this partnership with the industry’s premier private-label NOC services provider.”
NOCs have been a traditional element of any managed services delivery model, but in recent years, beginning with the trend of Do IT Smarter the concept of Master MSP (traditionally the model of offering a NOC and help desk to other MSPs) has been slowly catching on. The offering tends to be used by smaller MSPs who do not yet possess a NOC or help desk capability, or who simply need to expand what offerings they currently do have.
“The partnership between GFI MAX and Cloud Services Depot is a powerful combination for any reseller looking to grow their business,” said Frank Hughes, CEO, Cloud Services Depot. “Resellers now have a turnkey, best-of-breed solution to deliver 24/7 services for break/fix and managed services clients."
