Managed Service Providers (MSPs) have always tried to walk a line of performing critical management work on customer environments without interrupting the users. GFI MAX, the remote management and monitoring (RMM) platform company has an answer to this problem. GFI MAX has announced a remote command line, the first function of the new Remote Background Management feature in its GFI MAX RemoteManagementTM platform for managed services providers (MSPs).
The Remote Background Management feature allows MSPs to remotely maintain customers’ networks without interrupting the work of their users. The GFI MAX RemoteManagement platform includes remote command line now, with remote process control and remote service control being added soon. GFI MAX is soliciting feedback from its MSP community by encouraging them to suggest ideas on enhancements to the platform.
“Customer satisfaction is essential, regardless of the industry,” said Dr. Alistair Forbes, general manager of the GFI MAX business unit. “GFI MAX customers rely on us to provide them with the tools necessary to proactively manage their customers’ networks effectively. GFI MAX enables them to offer a positive end user experience, in which their customers don’t even realize the MSP is monitoring and managing their networks. By enabling MSPs to perform remote background management, we are freeing them up to proactively monitor for problems on their customers’ networks and execute the fix even before the client knows a problem exists and without disrupting the end user’s device, leading to greater customer confidence in their provider.”
GFI MAX RemoteManagement’s new remote process management feature will supply administrators with a list of running processes on a device and allows them to sort these processes in a number of ways, including by name, CPU and memory usage. Administrators can identify problematic processes and terminate them from the GFI MAX RemoteManagement dashboard. This same functionality will also be available for services through the new remote service management feature which enables administrators to check on the status of all services on a client’s device and to start or stop them from a single dashboard, as necessary.
GFI MAX User Conference
GFI MAX will also be holding its third annual U.S. customer conference September 23-24 in Las Vegas. Please visit http://conferences.gfimax.com/ for more information. MSPAlliance will be there onsite and blogging live from the event.
