Nimsoft today announced that Honda Motorcycle and Power Equipment (MPE), Australia’s leading manufacturer and importer of Honda products, has deployed Nimsoft Monitor across its infrastructure to enhance its customer experience.
Nimsoft Monitor combines powerful monitoring and reporting features with browser-based, configurable dashboards and client portals to increase Honda MPE’s visibility into the performance of its applications, network devices and virtual hosts and servers.
“Nimsoft Monitor not only delivers 24/7 visibility, it was extremely easy to deploy—within just a few days, we had the ability to proactively address network issues before they cause disruption,” said Craig Bassett, Senior IT Manager of Honda Australia Motorcycle and Power Equipment.
Honda MPE will also deploy Nimsoft Real User Monitoring (RUM), a passive, non-intrusive, and cost-effective monitoring appliance to provide insight into how customers experience the company’s website. Together, Nimsoft Monitor and Nimsoft RUM will help enable Honda MPE to improve user response times, troubleshoot network issues more effectively, and be proactive in addressing potential problems before they impact users.
Nimsoft Monitor is cloud-ready and easy to integrate with Honda MPE’s existing environments. The solution’s flexible, extensible architecture allows for the rapid addition of new monitoring capabilities to meet evolving business needs. Its comprehensive set of APIs allows for easy integration with various layers of cloud or IT infrastructure management.
“If our customers become frustrated, they’ll go elsewhere—most likely to a competitor,” said Bassett. “Nimsoft RUM will give us insight into the end-user experience from our operations center, so we can fine-tune the website to better serve visitors and deliver a satisfying online experience that keeps customers coming back.”
Nimsoft Monitor is a component of Nimsoft Unified Manager, a multi-tenant IT Management-as-a-Service solution that combines industry-leading infrastructure monitoring and ready-to-use ITIL®-based service management.
“It is essential for companies like Honda MPE to achieve and maintain a superb user experience, even during high-volume seasonal peaks in utilization,” said Chris O’Malley, Nimsoft CEO. “Nimsoft Monitor helps Honda MPE ensure that its cloud environment is delivering this kind of experience, so it can keep its customers happy and its cloud vendors accountable.”
