I think this is one of the most critical questions facing MSPs in 2019. Once MSPs get past the initial hurdle of finding and hiring staff, the task becomes how to train and keep those individuals happy and productive.

Here are a few areas where MSPs should be focusing on personnel happiness and productivity in 2019.


MSPs need to stop relying on external individual training and certification as the sole or primary method of career advancement within your practice. It is essential to provide your technical staff with plenty of options to advance within your organization. It is natural for people to become bored if they are not challenged. Offering internal training programs for your team is crucial for keeping them engaged and happy.

MSP Evolution

MSPs who stagnate not only risk losing customers, they risk losing their team members as well. People like to be part of organizations who are evolving. This means, your MSP practice needs to be continually looking at the changing marketplace, talking to your customers, and developing new services and solutions to deliver. Trust me, do this and your internal staff will notice.

Benefit Programs

Gone are the days when a pension was the primary corporate benefit you offered to your employees. Today, with a new generation entering the workforce, there are new opportunities and demands from your employees. Flexible work hours, remote work, PTO, even simple things like catering lunches for your team can make a tremendous difference in morale.

There are many other methods you can use to engage, enhance, and maintain high levels of productivity and satisfaction among your team. The point is, you need to act now and constantly invest in your team. Not only will it keep your existing staff happy, but it will also be attractive to future employees as they consider where they want to work.

MSPWorld will be holding a session on MSP employee satisfaction.

Tags : MSPWorld

Post A Comment
YouTube Logo | MSPAlliance

Subscribe to MSPAlliance on YouTube!

Explore a world of valuable content, including full-length podcast episodes and clips, thought-provoking special interviews, immersive events, enriching webinars, live streams, and more.

Join our community on YouTube, subscribe to our channel, and elevate your MSP journey!

Mobile and Laptop device image of YouTube MSPAlliance Channel | MSPAlliance

Have questions?

We're here to help! Fill out the form below and we will get back to you as soon as possible.

First Name *
Last Name: *
Contact Email: *
*Required Fields
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.






Contact us


510 Meadowmont Village Cir, #289 | Chapel Hill, NC 27517

MSP News

Sign up for MSP News, the weekly newsletter bringing you news and analysis from the managed services industry.