When people talk about the Internet of Things (or the inter-networking of physical devices, vehicles (also referred to as "connected devices" and "smart devices"), buildings, and other items capable of collecting and exchanging data, I believe they really are talking about a lifestyle movement rather than a specific technical idea. What I mean by this is a large number of people do not really understand concepts like IoT or cloud computing, but hear the words and have a vague awareness of their meaning.
IoT is not a new idea, similar to how cloud computing was not a new idea, just a repackaging of an old concept for the non-technical masses. For the end-user, IoT is about improving our lives, turning on lights within our home, using our cars as internet hotspots, and using our watches to help us improve our health.
But, as with any advancement, there are always new issues and challenges to overcome. For IoT, that issue is security.
MSPs and IoT
Managed services has never really been popular at the micro business or residential level. Those markets simply do not need the predictability of IT performance, nor were they willing to pay for it.
With IoT, that may all change.
If a residential user did not care about their Internet connection going down, or whether their home PC was backed up to the cloud, those same users will care alot whether their cloud connected front door lock is safe from malware and being monitored 24/7.
Similarly, the proliferation of "do it yourself" home security systems is fusing the world of consumer technology with the prioritization of IT management. Could MSPs start monitoring home security systems, video cameras, and other home IoT devices? Absolutely. It's just a matter of time.
MSPs already service those same security devices in the business community today. What's the difference? Businesses are willing to pay for that IT performance outcome, residential consumers are not. Yet.
We already see massive cyber attacks on common, residential brands such as Yahoo email, Sony, and others. After a few high profile residential breaches involving IoT devices compromised by cyber attackers, the demand for proactive IoT managed services will grow.
