There was a time when MSPs offered “all you can eat” managed services contracts; a never-ending supply of managed services designed to encourage customers to sign up and gorge on proactive IT services. But, have we move beyond an era where customers can dine on a managed services buffet with unlimited boundaries?

Some MSPs have put aside unlimited managed services agreements and found immense profit in well-defined contracts with limits. Here are some common ideas associated with all you can eat managed services contracts.

Appeal to Customers

Early-stage MSPs used all you can eat contracts as a means to recruit customers. Few MSPs could compete with an all you can eat offering designed to entice customers unaware of how managed services works.

Ease of Delivery

If transitioning from break/fix to managed services was difficult, all you can eat service contracts made the change much easier. For IT companies challenged with how to create a managed services offering, unlimited IT services is an easy decision to make.

For IT technicians confused about what managed services is all about, delivering an all you can eat services removes the complexity of creating service catalogs, SLAs, and multi-tiered managed services offerings.

Yesterday’s Simple is Today’s Risk

If all you can eat managed services was a useful introduction to proactive IT services, today, all you can eat could be very risky for the MSP. Unlimited IT services consumption can lead to bad margins and higher risk for the MSP. If left unchecked, an MSP offering unlimited services can inherit a lot of risk from the customer with insufficient revenue to offset that risk.

For any MSPs still offering all you can eat managed services, the time may have come for you to reconsider this option and turn to alternative service delivery plans better suited to handle risk and maximize profit.

MSPWorld will be featuring discussions on the topic of all you can eat managed services.

Post A Comment
YouTube Logo | MSPAlliance

Subscribe to MSPAlliance on YouTube!

Explore a world of valuable content, including full-length podcast episodes and clips, thought-provoking special interviews, immersive events, enriching webinars, live streams, and more.

Join our community on YouTube, subscribe to our channel, and elevate your MSP journey!

Mobile and Laptop device image of YouTube MSPAlliance Channel | MSPAlliance

Have questions?

We're here to help! Fill out the form below and we will get back to you as soon as possible.

First Name *
Last Name: *
Contact Email: *
*Required Fields
Note: It is our responsibility to protect your privacy and we guarantee that your data will be completely confidential.





Contact us


510 Meadowmont Village Cir, #289 | Chapel Hill, NC 27517

MSP News

Sign up for MSP News, the weekly newsletter bringing you news and analysis from the managed services industry.