Kaseya®, the leading provider of complete IT management solutions for Managed Service Providers (MSPs) and small to midsized businesses, today announced a strong finish to 2015 with outstanding customer successes, product innovation, industry recognition and other major corporate developments.
2015 Corporate and Product Milestones include:
Customer Success – In August, Kaseya rolled out a comprehensive, global-wide Customer Success Program designed to enable customers to derive maximum value from their relationship with Kaseya and to help them drive maximum revenue growth and profitability from their Kaseya product investments. The program included an initial investment by Kaseya of over $6mm and has received an overwhelmingly positive response.
Over the past several months, the company’s executive team has met with more than 300 customers, gathering a vast amount of valuable feedback on the changes made thus far and learning what customers want to see from Kaseya in the future.
The team has also revised and relaunched the company’s former customer advisory group, rebranding it as Kaseya’s Customer Success Council; this group comprised of Kaseya customers gives participant members face-to-face communication with Kaseya executives in order to effectively represent customer wants and needs. The most recent US Customer Success Council was held in Miami in November and an EMEA version of the council will be held in Amsterdam in January of 2016.
Product Innovation – Kaseya recently announced the general availability of Kaseya VSA 9.2, making it the first RMM solution to support Windows 10, Microsoft’s fastest growing operating system. The company is proud to reveal that virtually 100% of the enhancements in this latest product release were developed based on input from Kaseya users.
Throughout the year, Kaseya has continued to strengthen its position as the only provider to offer complete IT management solutions for MSPs through its innovative product portfolio which includes VSA, AuthAnvil, 365Command and Traverse.
With over 85 percent of Kaseya’s revenue coming from its MSP customers, the company remains heavily committed to increasing adoption of these products and to helping MSPs to build new revenue streams using them.
