Kaseya Connect 2016 is this week in Carlsbad, CA and a lot has happened since I attended last year. Kaseya has a new CEO, some new management, and has entered the PSA contest. But, what I'm most interested in is hearing from the MSPs on how Kaseya, one of the oldest RMM platforms still operating, is doing these days.
In a market where there have been a decent number of RMM companies who have come and gone, Kaseya remains. There must be a reason for that and I intend to find out what it is. No doubt there will be an adundance of opinions on the subject. I will update this article over the next few days with my comments, observations, and feedback from the conference.
May 3 Highlights
Kaseya Connect 2016 kicked off this morning with CEO Fred Voccola addressing an audience comprised of 500 attendees from 16 countries.
Voccola stated the mission focus of Kaseya as being on MSPs and internal IT departments who behave similarly to MSPs.
Voccola referenced the "Times 20 rule." He wants MSPs to achieve 20 times return in services revenue for every dollar spent on Kaseya.
On Kaseya's new PSA option, Voccola play is mostly about aligning MSPs with their true goals, not waist resources on business administration technologies. Hire more techs, not more PSA licenses! They are not creating a PSA price war!
Announced IT Complete, the "ERP for MSPs". Comprised of two components.
1) Above the line management technology designed to help MSPs in every area of managed services. Revenue generating!
2) Below the line. Administration software like PSA; important but not revenue generating.
Voccola clearly wants to turn Kaseya around and make it better. He also has called out the perhaps aging business models of other PSA platforms who have entered the RMM space.
Perhaps the biggest applause came when Voccola announced that Kaseya technology would be offered, in perpetuity, as both on premise and cloud. A clear indication of the more mature MSPs represented in the audience.
Voccola pledged continued support and integration with other PSA platforms.
